Refunds & Exchange Policy
Refund Policy
Our Commitment:
At Kleemkaara, we are dedicated to delivering exceptional quality and service. Each saree undergoes a thorough inspection before being dispatched to ensure the highest standards. While we strive for perfection, we understand that issues may arise during transportation or handling. In such cases, we offer the option of an exchange or refund. Please note that we do not facilitate exchanges or refunds based on preferences related to color, quality expectations, or design, as each of our products is handcrafted, and minor irregularities may occur, adding to their unique charm.
No returns for International locations.
Procedure for Returns and Refunds(Only in India):
Customers are eligible to request a return or refund within 48 hours of receiving their order. To initiate the process, please reach out to us at bhagyalakshmihandloomemporium@gmail.com with the necessary documentation, including your order name, order number, and an uncut (continuous) video of the parcel opening, clearly displaying any damages.
Important Points to Consider:
1. Do not accept any package that shows signs of tampering. Kindly verify the quality and quantity of the items with the invoice before accepting the delivery from the courier agency.
2. Minor aberrations like missing thread, over thread are not considered as damage
Color Accuracy Disclaimer:
While we make every effort to accurately represent our products, please note that the color and details mentioned in the product displays are approximations. Factors such as fabric dyes, weather conditions during dyeing, and discrepancies in display outputs due to lighting, photography, and monitor settings can cause slight variations in the actual product received.
Refunds, Exchanges, and Cancellations:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Please be aware that shipping costs are non-refundable, and the time it takes for your exchanged product to reach you may vary depending on your location. In the case of cancellations, please note that courier and transaction charges may be deducted before the order amount is refunded.
For any assistance or queries, please don't hesitate to reach out to our team at bhagyalakshmihandloomemporium@gmail.com. When placing an order with us, you acknowledge and accept all our terms, conditions, and policies.
